Details: Customer: Katherine Lopez (Son Rep: Awaiting Formal CC Authorization) Phone: (725) 227-0916 Email: Lopezkatherine38@gmail.com Vehicle: 2020 Kia Forte LXS (VIN: 3KPF24AD4LE180172) Location: USA Auto Service #15 - S. Rainbow Blvd (Current GM: John / DM: Josh Mendez) Reference: Estimate #3334 | LKQ Vendor Invoice #176008990 Money Involved: $416.66 Paid Historically | $0.00 Engine Swap | Travel Receipts Review Pending Issue: Admitted shop negligence engine replacement escalation. The customer is questioning written authorization protocols, engine quality/mileage metrics, and active warranty parameters following an engine seizure caused by a shop fluid flush. Current Status: Active delivery phase. Rahim has officially reviewed the file parameters and authorized the immediate deployment of the formal corporate resolution email to Lopezkatherine38@gmail.com. Per executive directive, the communication explicitly provides the exact supplier mileage (11,919) and replacement unit VIN (3KPF24AD1RE742215) to demonstrate hardware quality, while intentionally withholding the raw physical vendor invoice document from the consumer. The vehicle is 100% physically complete and staged on-site for immediate pickup. Awaiting client arrival and travel receipt transmission. --- CONSOLIDATED HISTORY --- 06/06/26 - (Inv #3328): Customer paid $416.66 for a fluid flush. Technician negligence directly caused immediate engine seizure. Car towed back (Est #3334). Customer executed an initial digital app authorization. Free labor was granted as an immediate shop accommodation. 06/08/26 - DM Josh ordered a recycled replacement engine block through LKQ salesperson Johnny Carrillo. 06/10/26 - LKQ finalized Invoice #176008990 for $2,208.50 (Paid via Credit), shipping a certified 2024 model-year engine with 11,919 miles. 06/13/26 - Following engine delivery, the customer executed an updated digital app confirmation to keep progress moving. 06/16/26 - Corporate verified the vehicle is 100% completed and ready for client delivery. Jordan consulted with Rahim, secured final executive clearance on the warranty override and verbal consent framework, and deployed the official itemized pickup statement to the customer. 6/19/26 - Jordan sent customer email with answers to concerns. 6/20/26 - customer responded asking for exact reason the engine was damaged and if we would honor the kia waranty of 10 years, 100,000 miles. Jordan reached out to Renee and rahim for assistance. HOME | Usa Auto Service
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WELCOME TO USA AUTO SERVICE

Welcome to USA Auto Service, your one-stop shop for all your auto repair needs. Our team of experienced professionals is dedicated to providing top-notch service and ensuring your vehicle is in prime condition.

OUR SERVICES

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At USA Auto Service, we offer a wide range of services to keep your vehicle running smoothly. From oil changes to brake repairs, our skilled mechanics are here to handle it all with expertise and efficiency.

Enhance your driving experience with our quality car accessories. We offer a selection of premium products to customize and upgrade your vehicle, all at competitive prices.

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DEDICATED TO YOUR VEHICLE'S NEEDS

At USA Auto Service, we are committed to offering the best solutions for your vehicle. Our focus is on delivering high-quality repairs and maintenance to keep your car performing at its best.

ALWAYS AVAILABLE TO SERVE YOU

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COMPETITIVE AND TRANSPARENT PRICING

USA Auto Service takes pride in providing unbeatable prices without compromising on the quality of our work. We believe in transparent pricing and strive to offer the best value for all your auto repair needs.

EXPERTISE YOU CAN TRUST

When you choose USA Auto Service, you can have peace of mind knowing that your vehicle is in the hands of professionally qualified technicians. Our team is dedicated to delivering exceptional service and maintaining the highest standards of automotive care.

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